Based on our extensive External Supply experience, we have unique insights into Pharma companies requirements from its CDMO’s, including expectations around Service, Added Value, Contracts and Communications. Too many CDMO's offer 'me too' solutions to their clients needs coupled with standard, not exceptional, levels of service. We can provide an Advisory or Execution service to help CDMO’s increase their top line sales (Win rate) by creating industry-leading relationships, a process which has been tried and tested in a number of Contract organizations whom we have served.
The principles behind this are to offer a differentiated service in the areas of product stewardship, customer service performance, Integrated business planning and continuous improvement.
We do this by establishing a Customer Relationship Management approach to deliver best-in- class Customer Experience, to support the Business Development team, through