External Supply Operations

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As the industry seeks and continues to find next-gen medicines and Big Pharma subsequently continues to divest its under utilized facilities, an increasing proportion of products are dependent on a companies third party, CDMO network.  Consequently, the greater part of a companies overall COGS reduction goals are dependent on the third party network.

What is needed is a global Supply organization to manage this complex network to ensure it is, as a whole, aligned with the companies goals and objectives.

Having led the Procurement and Supply Chain aspects of the creation of the largest External Supply group in our industry, we are in a unique position to provide an Advisory or Execution service to help Pharma companies manage their Third Party suppliers by creating an industry-leading Supply Organization whose principles are founded in Relationship Management.

We have developed a Supplier Relationship Management approach to deliver World-class Quality, Supply and Cost performance, that can be tailored to your companies particular requirements and network.

• Single team responsible for Quality, Supply Chain, Procurement, Product Stewardship and Performance, allocated to extract the best performance from your particular network
• Tiered approach based on supply criticality and risk assessment
• Integrated Business Planning with a clear focus on Quality and Supply, compliance and Value creation / cost savings
• Clear Governance structure covering all stakeholders including robust Communications plan and defined KPI’s centered around the business requirements

We have the necessary tools, processes and training programs and can also provide coaching and implementation services for your CDMO’s.

Based on our extensive External Supply experience, we have unique insights into Pharma companies requirements from its CDMO’s, including expectations around Service, Added Value, Contracts and Communications.   Too many CDMO's offer 'me too' solutions to their clients needs coupled with standard, not exceptional, levels of service. We can provide an Advisory or Execution service to help CDMO’s increase their top line sales (Win rate) by creating industry-leading relationships, a process which has been tried and tested in a number of Contract organizations whom we have served.

The principles behind this are to offer a differentiated service in the areas of product stewardship, customer service performance, Integrated business planning and continuous improvement.

We do this by establishing a Customer Relationship Management approach to deliver best-in- class Customer Experience, to support the Business Development team, through 

• Creating a customer centric approach that engages the customer with your team from day 1 of the proposal process
• Single team responsible from proposal right through to Commercial supply
• Earlier interaction between technical staff and customer at proposal stage
• A 10 day proposal process, regardless of the number of complexity of bids
• Clear Governance structure covering all stakeholders including robust Communications plan and defined KPI’s centered around the business requirements